Our Services in the Field of Consumer Protection

1. Consultations on Consumer Rights

• Situation Analysis: We conduct a detailed review of the case circumstances to determine the possibility of protecting consumer rights.
• Legislation Clarification: We provide clients with information about their rights under the Law of Ukraine "On Consumer Rights Protection" and other regulatory legal acts.

2. Pre-trial Dispute Resolution

• Preparation of Claims: We draft well-reasoned claims to sellers or service providers, demanding the elimination of violations or compensation for damages.
• Negotiations with Counterparties: We represent clients' interests in negotiations to reach a mutually beneficial resolution without resorting to litigation.

3. Judicial protection of consumer rights.

• Preparation of lawsuits: we develop legally substantiated lawsuits for submission to court.
• Representation in court: we protect the interests of clients in courts of various instances, providing professional support at all stages of the legal process.

4. Compensation for material and moral damage.

• Damage assessment: We help determine the amount of material damage and moral harm caused to the consumer.
• Compensation recovery: We ensure that the client receives appropriate compensation through pre-trial settlement or court proceedings.

5. Consumer rights protection in e-commerce.

• Issues with online purchases: We help resolve disputes related to the purchase of goods or services online, including cases of non-delivery, receiving defective products, or fraud.
• Refunds: We assist in obtaining refunds for poor-quality or undelivered services purchased online.

6. Consumer protection in the field of financial services.

• Disputes with banks and insurance companies: We represent clients' interests in disputes related to the provision of financial services, including unlawful charges, denial of insurance claims, and more.
• Challenging the actions of debt collectors: We protect consumers' rights in cases of unlawful actions by collection agencies.

7. Consumer rights protection in the field of utilities.

• Assisting consumers in cases of poor or incomplete utility services.
• Assisting in recalculating payments for undelivered or poor-quality services.